Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is made between the following parties in accordance with consumer protection laws and e-commerce regulations:

Seller Information:
Company Name: Mia Utopia
Address: Gümüşçesme Mahallesi, 8055 Sk. No: 1 İç Kapı No: Altıeylül/ Balıkesir
Phone: +90 542 416 12 16
Email: info@miautopia.com

1. Subject of the Agreement
This Agreement regulates the rights and obligations of the parties concerning the sale and delivery of products ordered electronically through the website of Mia Utopia (“Seller”) by the customer (“Buyer”).

2. Product and Payment Information
The specifications, prices, payment terms, and delivery details of the purchased products are outlined in the product description and invoice issued at the time of purchase.

3. Delivery Terms

  • Orders are shipped within 2-5 business days after payment confirmation. Delivery times may vary for international shipments and customized products.
  • Shipping costs will be displayed at checkout. Orders above a certain amount may qualify for free shipping.
  • The Seller is not responsible for delays caused by courier services.

4. Right of Withdrawal

  • The Buyer has the right to cancel the purchase within 14 days from the delivery date, without stating any reason.
  • To initiate a return, the Buyer must contact the Seller via info@miautopia.com and return the product in its original, unused condition with all packaging and accessories included.
  • Refunds will be processed within 5-7 business days after the returned item is received and inspected.
  • Personalized or custom-made products are non-returnable.

5. Warranty and Defective Products

  • If the received product is defective, damaged, or incorrect, the Buyer must notify the Seller within 48 hours of delivery. The Seller will cover return shipping costs in such cases.

6. Dispute Resolution

  • Any disputes arising from this Agreement shall be governed by the laws of Turkey and resolved through consumer arbitration committees or competent courts in the Buyer’s jurisdiction.

7. Miscellaneous Provisions

  • By completing a purchase on the Seller’s website, the Buyer confirms that they have read and agreed to the terms of this Agreement.
  • The Seller reserves the right to update this Agreement as necessary to comply with regulations and company policies.

For further inquiries, please contact us:
📩 info@miautopia.com
📍 Gümüşçesme Mahallesi, 8055 Sk. No: 1 İç Kapı No: Altıeylül/ Balıkesir
☎️ +90 542 416 12 16

Thank you for choosing Mia Utopia! 💛

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