Skip to content

Exchange and return conditions

About the Return Process

In the sales made through our Internet Store (with distance contracts), the consumers have the right to reject the goods and return the product within 14 days from the date of receipt, without taking any legal or criminal responsibility and without giving any reason.

The consumer must use his right of withdrawal or return the product he has purchased as a result of the decision of the relevant arbitral tribunal/court, to Mia Utopia with Sürat Cargo with which Mia Utopia has an agreement. In case the returned product is sent with the contracted cargo company, the expenses arising from the use of the right of withdrawal or the return of the product shall belong to Mia Utopia. In case of product return shipping other than the courier company with which Mia Utopia has a contract, the return shipping costs will be borne by the CONSUMER.

The product to be returned or exchanged must be delivered complete and undamaged, together with its invoice, box, packaging and standard accessories, if any. The product must be unused. Returns are made with the original box or packaging. The original box, packaging must be damaged (products with shipping labels attached and duct tape are not acceptable) must not have lost their salability feature for return. Otherwise, the return will not be accepted.

The products approved by the authorized service that the product is a defective product, as specified in Article 11 of the Law No. 6502 on consumer protection;

Returning from the contract by declaring that it is ready to return the sold item,
Withholding the sold item and asking for a discount at the rate of defects,
If it does not require an excessive cost, requesting it to be repaired free of charge, at the seller’s expense,
If possible, one of the optional rights of requesting the replacement of the sold product with a non-defective one can be used. In the event that the BUYER exercises its optional right to replace the goods free of charge, if this situation will bring disproportionate difficulties for the seller, the BUYER may only request a refund and a discount at the rate of the defect.
– If you have determined that the product delivered to you was damaged during transportation by the cargo company, please request the cargo company representative to keep a damage report for the product.
– Do not receive the product as damaged or indicate the damage of the product in the cargo report.
-The items of the sales contract will be taken as basis in the return and exchange procedures.

How long is the return period?
• The return period of the product purchased online is 14 days.

How long is the changeover time?
• The change period for products is 10 days.

My return period has expired, how can I proceed?
• You can change the product at any time during the period specified in the exchange period, or you can get Mia Utopia shopping vouchers equal to the price of the product.

What kind of way should be followed for the defective product?
• Defective Product: These are production and product-related situations that prevent the product from fulfilling its purpose of use and the main functions specified in the product information.
• For defective products, the shipping cost belongs to our company, and you can send it to us by filling out a form on membership.
• The decision that the product is defective is evaluated according to the scopes determined by the Ministry of Customs and Trade.
• You can get information from our phone number +90 542 416 12 16 for any problems you encounter with your order.

How can I cancel my order before it is shipped?
• If you want to cancel your order before it is shipped, you can cancel it from the “Order detail” section of the “My Orders” section of your subscription.
• The order cancellation process is valid for orders that are in the “Order Received” status, and cannot be canceled if your order is in the “Preparing” status.
• After the cargo reaches you, you can fill in the return form from membership and send it for return.

How can I send the product for exchange/return?
• With the fast return system, you can return the product in 5 steps. Moreover, you can return it without paying the shipping company.
• After logging in, open the “My Orders” page.
• Click on the “My Transactions” option in the order you want to request an exchange / refund.
• Mark the products you want to exchange / return and fill out the form.
• Packing the product to be exchanged / returned in such a way that it will not be damaged during transportation, from Sürat Cargo branches.

1.Sakarya Mah.

Akdeniz Cad.

no:1/6 Karesi/Balıkesir

You can send it to your address.

What are the things to do and pay attention to when returning the product?
• The return of the product you purchased is systematically completed with the calculation of the campaign or promotion.
• In the case of the return of the product or products won as a gift certificate, the gift certificate will be cancelled. If the check has been used before the refund, the difference will be deducted from the refund price.
• Technical problems that may occur in used products are evaluated according to the scopes determined by the Ministry of Customs and Trade.

How to return the orders placed with the corporate invoice option?
• If the invoice of the product is issued on behalf of the company, it is obligatory to send the ‘return invoice’ and ‘return delivery note’ (or invoice with delivery note) issued by the institution for the return process. Otherwise, the orders that have been invoiced on behalf of the institutions cannot be returned.

Which products are excluded from the scope of returns?
• All products whose defects are detected by the authorized technical units can be returned, but returns without an excuse cannot be made in the following cases.
• In gelatin, blister or vacuum packaged products, those whose packaging has been opened or damaged, DVD, VCD, book, magazine, etc. copyable products.
• Products sold at a discount in the display / opportunity corner aisle and the defect of which is indicated beforehand.
• All used products (even if they are suitable for the return and exchange period due to the loss of their salability feature, they are not returned or exchanged)
• Products with damaged packaging: The product to be replaced must be in perfect, complete and original box as at the time of purchase. It is not possible to return or exchange the products that cannot be delivered complete and undamaged with their box, packaging and standard accessories, if any.

What is the refund period for returns?
• Time to reflect the refund to the account max. It is 5 working days.
• It may take a few days for your refund to reflect on your credit card due to reasons originating from your bank. If you think that your return has not been made within a reasonable time, please inform us on our “contact” page or on our phone number +90 542 416 12 16.
• In accordance with the working principle of the banks, the repayments of the products you have purchased in installments will also be reflected on your statement in line with the same installment plan.

What is the return address?
• Return address: 1. Sakarya Mah. Akdeniz Cad. No:1/6 Square/Balıkesir

In How Many Days Will My Refund Be Received On My Card?
After your returned products reach us, your products are inspected in order of processing following the acceptance process. Your return amount will be paid to you within 3 working days after we receive your returned products. The refund of your return will be refunded according to the payment method (Advance / installment) you made when ordering on our site. Since the returns are made by automatic systems, the refund results according to the payment type of the order you have created in the system. If the installment payment method is used in the orders, the return is in installments; Even if the cash payment method is used, the refund is refunded to the card in advance.

Can my refund be made to a different bank account or credit card?
• Refunds are made through banks’ online payment systems. Due to bank restrictions, refunds are only made in accordance with the card, account and payment type used for payment.

If the packaging of the product is damaged, can I still return it?
• If the packaging of the returned product is damaged by the user and therefore the product’s ability to be resold at full price is lost, a 60% fee deduction is applied during the return process and the return is made with the missing price accordingly.
• These products are sold at a discount in the opportunity aisles of our stores. Mia Utopia reserves the right not to return the product depending on the amount of packaging damage.

The product was damaged from the cargo, what should I do in this case?
• If the product is damaged, dented or wet in the package delivered to you: If you notice the situation during the delivery, do not take the package.
• Before signing the cargo report, open the box of your product with the cargo officer and return your boxes with the request to keep a report to the cargo officer without signing any documents related to the delivery, if there is any damage or deficiency in the product/products in the invoice, if there is any damage or deficiency in the product/products. If you fulfill this obligation, your new products will be sent to you immediately.
• If you have noticed the situation after delivery: We are not responsible for any damage or deficiency of the products in the case of receiving the products whose box or itself is damaged and whose contents are claimed to be missing.
• You can send the damaged products to us for exchange / return by filling out the exchange / return form on membership.
• After performing the aforementioned transactions, the products will be sent back to you intact or the product price will be refunded.

Who pays the shipping fee for product returns?
• You can send the products with Sürat Cargo in all return transactions made in accordance with the return procedure.
• For shipments you make with companies other than Sürat Cargo, the shipping cost must be covered by you, otherwise the counter-paid shipment will not be received.

Order Cancellation Transactions
You can cancel your orders before they are shipped. For this, it is sufficient to contact us at page or write to the e-mail address of