Delivery and Return Policy
At Mia Utopia, we prioritize customer satisfaction and aim to deliver your orders as quickly and securely as possible. Below, you will find detailed information about our delivery and return processes.
1. Delivery Information
🔹 Shipping Time: Orders are prepared and shipped within 2-5 business days after payment confirmation. For custom-made or personalized products, this timeframe may vary.
🔹 Shipping Fees: We offer free shipping for orders over a certain amount. Current shipping fees can be viewed on the checkout page.
🔹 Delivery Areas: We deliver throughout Turkey and to select international destinations. Delivery times for international orders may vary.
🔹 Tracking Information: Once your order has been shipped, your tracking number will be sent via email or SMS.
2. Return and Exchange Policy
To ensure customer satisfaction, we offer return and exchange options for our products.
📌 Return Conditions:
✅ You can request a return within 14 days from the delivery date.
✅ Products must be unused, undamaged, and in their original packaging.
✅ Personalized or custom-made products are non-returnable.
📌 Exchange Conditions:
✅ Customers wishing to exchange a product for a different model or version must submit their request within 14 days.
✅ The exchange process will begin once the product reaches our company.
📌 Return Process:
- Notify us of your return or exchange request via info@miautopia.com or by contacting customer service.
- After approval, send the product to the specified return address via courier.
- Once we receive the product and confirm it meets the return conditions, your refund will be processed within 5-7 business days.
- Shipping costs may vary depending on the reason for the return or exchange. For defective or incorrect products, Mia Utopia will cover the shipping fees.
3. Damaged or Missing Products
If your order arrives incomplete, incorrect, or damaged, please contact us within 48 hours of delivery. After the necessary review, we will initiate the exchange or return process.
4. Contact Information
For any questions regarding delivery, returns, or exchanges, please contact our customer service: 📩 info@miautopia.com
📍 Gümüşçesme Mahallesi, 8055 Sk. No: 1 İç Kapı No: Altıeylül/ Balıkesir Türkiye
☎️ +90 542 416 12 16
At Mia Utopia, we are here to provide you with the best shopping experience! 💛